Q: What PORT is
EasyWebCam server using, I need to set this in my gateway/router?
A: To find out what port
it is using, Right Click on the main EasyWebCam window, click on
'Show Advanced Settings' and then click on the 'Server' tab. The port
being used is
shown in the local port number box.
Q: I know my user name
and password are correct but EasyWebCam wont upload to my free web
space.
A: There could be two
reasons for this, if you haven't uploaded for over 1 month then your
free account will have been deleted. Just sign up again.
If you set your free
account up less than one month ago then you may have signed up to the
free Adult site. You will need to tell EasyWebCam to use the adult
site.
Start EasyWebCam and
then click on the 'Xtras' tab and then click on 'Advanced settings'
button. When the Advanced settings appear, click on the 'Server' tab. In
the lower section of the window, make sure the Adult option is selected.
Now Click on OK and try to
upload again.
Q: I can't get my Live
Video feature to work at all
A: We have some tutorials
for you to follow which will probably help you out,
Click Here
Q: Is it possible to
download an OLDER version of EasyWebCam before DirectX was needed?
A: Of course, you can get
version 2.9.6.
Click Here to download now.
Q: When I try to switch
cameras via the Internet, I get a message saying 'SORRY, Camera x is
either already selected or isn't available for selection' even though
the button is available on the page for selection.
A: This is usually because
the web cam you are viewing has the scanning feature turned ON. By the
time you have clicked the button, the camera has already changed to the
one you was selecting. Click on the REFRESH button at the bottom of the
page before you click the camera button just to make sure you have the
latest data loaded.
Q: Colour depth problems
Some people have reported
that the uploaded image does not look as good as the preview image on
EasyWebCam. Typically they report that the uploaded image has very
limited colour depth and the quality is very low.
All of those people were connecting remotely to the computer running
EasyWebCam. Typical scenarios were people using Windows XP`s remote
desktop connection or Win NT terminal services clients.
This is where the problem lies, when you connect to a computer remotely,
the remote computer adjusts it's desktop resolution to a very low
(sometimes 8 or 16 colours) resolution to speed up the connection and
response times between the remote and controlling computer. Any software
on the remote computer will think that the display adaptor (video card)
can only display these colours (8 or 16 colours for example) and
therefore EasyWebCam`s uploaded image will also have this colour
depth. For some strange reason, the preview image in EasyWebCam
still looks good, even though the resolution is low (don't know why).
Try this,
Set EasyWebCam to upload every 1 minute. Then re boot the remote
computer.
DO NOT reconnect to it using terminal services or Remote desktop
connection.
now monitor the web page that EasyWebCam is uploading to. When the
computer has re booted and starts it's first upload, you should see a
much clearer and more defined picture uploaded. This is because the
remote computer has it's correct video settings back again.
To avoid this problem you should increase the colour depth when doing
remote connections.
Q: I keep getting the
message 'Winsock is
blocking communications'
A1] Are you
using Dial Up networking BUT! also have a LAN (network) connection too.
This is the most common problem when you are trying to use dial up and a
LAN at the same time.
Please make sure you have the following set right.
Go in to CONTROL PANEL (in windows) and then select Internet Options.
Navigate to the 'Connections' tab
Now MAKE SURE that the Always dial my default connection setting is
checked/enabled (or at least the Dial whenever a network connection is
not present)
Now re boot your computer and try to up load again.
A2] Are you using Dial Up Networking and DON'T have a LAN connection at
all.
Go in to CONTROL PANEL (in windows) and then select Internet Options.
Navigate to the 'Connections' tab
Now MAKE SURE that the Always dial my default connection setting is
checked/enabled
Now re boot your computer and try to up load again.
A3] Are you using a firewall?
If you are using a firewall then you MUST allow Easy Web Cam
to access the Internet through it. Either read the instructions about
allowing programs access rights or speak to your systems admin about it.
Q: The web cam uploads
(or says its uploading) but when I look for the image file, it's not
there.
A: Try turning OFF Passive
FTP upload option in the FTP tab. Also watch the status bar for any
error messages.
Q: Is it possible to
alter the upload frequency to LESS than every 1 minute.
A: Yes, just keep on
pressing the DOWN arrow next to the upload frequency selector and you'll
see that the time will turn from minutes to seconds, you can go right
down to every 5 seconds if you want. To get back to minutes, just press
the up button.
Q: Can you add support
for more Web Space providers in the FTP section of the web cam?
A: Yes, but I need your
help. There are so many Web Space providers out there, it would take me
years to keep up with them all. If you know the FTP and web address
format of a particular Provider, then please email me the details.
Q: When I click on
'Capture and Upload' I get the message; Save failed, can't upload (or
similar). Why do I get this?
A: There could be a few
reasons for this one, firstly; make sure that the software is installed
properly, try re installing the software. Secondly; make sure you can
see a preview of your camera in the main interface. If you can't see a
preview or at least a still picture from your camera, then the software
will give you this error.
Q: I am behind a firewall
at the moment, is there any way I can upload the image using FTP to my
web server?
A: FTP is the standard way
to upload files and is the way that EasyWebCam uploads files
already. You will have to ask your system administrator to allow your
computer to access the FTP port. Basically your firewall is blocking all
outgoing requests to the FTP port (which is like a channel to the
Internet, email uses a different channel, www pages use a different one
etc.). The FTP port used by EasyWebCam is 21
Easy
Web Cam